As one of the flagship properties of the Archipelago Group in East Java, The Alana Surabaya has long been the preferred choice for business executives, diplomats, and travelers seeking quality accommodation in the City of Heroes. Located in the rapidly developing Ketintang district, the hotel offers an ideal balance between modern comfort and the distinctive warmth of Indonesian hospitality. Boasting a 4.8 rating from over 17,289 reviews, the property demonstrates its consistent commitment to serving both international and domestic guests. Guests will enjoy a tranquil atmosphere while maintaining convenient access to Surabaya’s business centers, government institutions, and entertainment facilities.
📸 사진 갤러리
Why Visit This Property
The primary advantage of The Alana Surabaya lies in its highly strategic location. Guests can quickly reach modern business districts, convention centers, and the Jawa Pos Arena. Although the building has been in operation for several years, the facilities remain impeccably maintained, ensuring a fresh and contemporary feel. As part of a proven star-rated hotel network, guests are guaranteed consistent service standards encompassing security, cleanliness, and staff responsiveness. Another key value lies in its well-maintained reputation, reinforced by thousands of positive reviews. The 4.8 rating reflects the high satisfaction of the majority of guests regarding room comfort, supporting facilities, and professional service. Whether traveling for business or a family vacation, guests will find reassurance in the hotel’s familiarity with both short-term and long-stay requirements. Furthermore, its position along a major city thoroughfare simplifies transit to the airport and other tourist destinations around Surabaya.
Experiences to Enjoy
During your stay, guests can enjoy rooms meticulously designed for comfort. Many visitors note that the accommodations are spacious, spotlessly clean, and feature parquet flooring that imparts a warm and elegant ambiance. Indoor air quality is well-maintained, allowing you to rest comfortably after a full day of activities. For those who enjoy physical activity or simply wish to unwind, the indoor swimming pool is an excellent option. The clean water and controlled environment enable swimming or muscle relaxation regardless of outdoor weather conditions. Staff service remains one of the most memorable aspects of your stay. From security personnel at the gate to room service and restaurant teams, the staff are widely recognized for their helpful demeanor and genuine smiles. You will experience a hospitality culture that prioritizes sincerity, where team members proactively offer assistance without waiting to be asked. For added tranquility, consider requesting a room located along an interior corridor to avoid distractions from hallway or elevator traffic.
Dining
As a star-rated hotel, The Alana Surabaya offers a diverse culinary selection, particularly during breakfast service. Guests can explore a wide array of local and international dishes, including chicken porridge (bubur ayam), Madurese porridge (bubur Madura), and chicken noodle soup (mie ayam), catering to enthusiasts of Indonesian cuisine. The varied menu is designed to meet nutritional requirements and preferences of guests from different backgrounds. While some visitors note that certain sauces or appetizers lean toward the sweeter side, the comprehensiveness of the menu remains a recognized asset. Restaurant service also receives positive attention. Guests can observe how dining staff efficiently manage tables, promptly clearing used dishes or promptly providing missing cutlery. The proactive presence of staff, as frequently highlighted by previous guests, significantly enhances the dining experience. For those ordering outside food, the hotel typically designates a pickup area near the main entrance in accordance with security protocols, ensuring that order handovers remain orderly and hygienic.
Pricing and Admission
As a hotel, The Alana Surabaya does not charge a fixed admission fee. Room rates vary depending on the season, arrival day, selected room type, and booking channel utilized. Guests are advised to check current rates via the hotel’s official website or contact the reservations desk directly to secure the most competitive offers. Certain packages may include breakfast, pool access, or dining discounts, allowing you to tailor expenses to your specific travel requirements.
Operating Hours
As a lodging facility catering to overnight guests, the reception and front desk operate on a 24-hour schedule. Check-in and check-out can be processed at any time, though standard procedures typically begin at 2:00 PM WIB for check-in and conclude at 12:00 PM WIB for check-out. Room service, dining, and indoor pool facilities follow daily operational schedules that can be confirmed directly at the lobby or through your booking application.
Getting There
The Alana Surabaya is located at Jl. Ketintang Baru I No. 10-12, Ketintang Village, Gayungan District, Surabaya, East Java 60231. The property is easily accessible for private drivers arriving by car or motorcycle via Surabaya’s main thoroughfares. Ride-hailing services are also available to drop off or pick up guests directly at the main entrance area. For those utilizing public transportation, disembark at the nearest bus stop along Jalan Ketintang and walk a few hundred meters toward the hotel. The property provides ample parking spaces for both cars and motorcycles, eliminating concerns regarding parking availability upon arrival or departure. Navigation applications can be directed to the location using the search term "The Alana Surabaya Ketintang" for precise routing.
Practical Tips for Visitors
You can significantly enhance your stay by making a few simple preparations. First, during booking, request a room located along a central or upper-floor corridor to minimize noise from elevators and service areas. Second, should you encounter issues such as inefficient air conditioning or suboptimal room facilities, notify the front desk immediately so the engineering team can address the matter promptly. Third, take advantage of the front office consultation service for tailored recommendations on local tourism itineraries and dining spots around Surabaya. Finally, be mindful of the policy regarding outside food delivery, which typically requires pickup from a designated exterior area for security and sanitation compliance, allowing you to schedule collection times efficiently.
Guest Reviews
"My wife and I first stayed at this hotel in 2023. All aspects, including room quality, breakfast, and hospitality, were excellent. However, upon our return this week, everything deteriorated significantly, particularly regarding hospitality. The breakfast quality has dropped considerably compared to our 2023 experience; the taste and standard menu variety differ greatly from other Archipelago hotels in different cities."
"A four-star hotel with a strategic location, close to business districts and the Jawa Pos Arena. The room I stayed in was spacious and clean. The indoor swimming pool is a notable plus, offering a comfortable environment perfect for relaxation."
"Upon check-in, we were assigned a stuffy room with a non-functioning air conditioner, forcing us to request a room change. After moving, we received a call regarding the snack bar in our previous room and were asked to return it. This experience has made us hesitant to stay here again."
"The food here is incredibly diverse, featuring everything from chicken porridge and Madurese porridge to chicken noodle soup. The service is prompt; staff quickly clear dirty plates and immediately provide missing cutlery when noticed."
"The room was spacious, fragrant, and featured warm parquet flooring, though the bathroom facilities felt somewhat dated. All staff, from security to restaurant personnel, were highly helpful with genuine smiles. The breakfast menu was reasonably comprehensive and delicious, although the appetizers were a bit too sweet. As always, Alana remains our go-to choice for travel outside the city."
The Alana Surabaya remains a highly viable accommodation option when visiting Surabaya. With its easily accessible location, well-maintained facilities, and generally satisfactory service standards, the hotel has successfully retained its standing among travelers who prioritize comfort and efficiency. You can plan your visit with confidence, as the high rating and consistent volume of reviews demonstrate the property’s continued relevance to modern accommodation needs. Book through official channels, clearly communicate your preferences, and enjoy a comfortable and productive stay in the heart of Surabaya’s business district.
