The ongoing transformation of Surabaya into a city with an increasingly thriving music ecosystem has driven a growing demand for supporting facilities for musicians. For those seeking a premier destination for purchasing musical instruments or technical information regarding sound systems, Bale Hawila Music Store is highly recommended. Located in the Genteng district, this store has long been recognized as Surabaya's most comprehensive music equipment hub. Boasting an exceptional 4.9 rating from over 4,600 reviews, its popularity is well-deserved. Shoppers will discover a fully integrated experience encompassing instrument supply, recording services, and DJ equipment, all under one roof.
📸 Fotogalerij
Why Visit This Location
The primary advantage of Bale Hawila Music Store lies in its extensive inventory. Far from a conventional music shop, this establishment seamlessly integrates retail, professional recording services, and sound system distribution. Visitors can explore a wide range of instrument categories, including acoustic and electric guitars, keyboards, percussion, DJ equipment, and stage sound reinforcement systems. This comprehensive selection positions the store as a one-stop solution for musicians, bands, and audiophiles seeking high-quality gear. Furthermore, the consistently high customer satisfaction rating underscores that product quality is matched by professional service.
The In-Store Experience
Upon arrival, you will be greeted by a spacious, meticulously organized layout. Housed in a multi-story building, each floor features distinct instrument categories, streamlining your search. The shopping experience is exceptionally comfortable, characterized by a clean environment ideal for testing a variety of instruments. If you wish to try out guitars or keyboards, demonstration units are readily available on-site. Additionally, you can consult directly with the staff or even the store owner for tailored equipment recommendations. For professional needs, dedicated sound system recording services are also offered, transforming this location into more than just a retail space—it is a true hub for musical creativity.
Operating Hours
The store is open from Tuesday through Saturday, offering extended hours from 09:00 to 20:00 WIB. It also operates on Mondays during the same hours. Please note that the store is closed on Sundays, so it is advisable to plan your visit earlier in the week to avoid inconvenience.
Getting There
To reach Bale Hawila Music Store, proceed to Jl. Kusuma Bangsa No. 20, Ketabang, Genteng, Surabaya, East Java 60272. The location is highly accessible, situated on a major thoroughfare with excellent connectivity from all directions. For those driving, parking facilities are available nearby for both motorcycles and cars. Alternatively, you may utilize ride-hailing services or taxis and request drop-off at Jalan Kusuma Bangsa in the Genteng area. Precise coordinates will facilitate GPS navigation directly to the storefront.
Practical Tips for Visitors
To ensure an optimal experience, consider the following practical tips. First, if you plan to purchase bulk items or specific instruments, it is highly recommended to contact the store directly at 0818-351-898 or check their website to verify stock availability beforehand. This precaution helps avoid disappointment due to temporary sold-out items. Second, visiting on weekdays or shortly after opening hours ensures more attentive service, as the store is less crowded. Third, do not hesitate to inquire about warranty terms and return policies, particularly when investing in high-value instruments or electronic equipment such as sound systems. Finally, if you order through e-commerce platforms like Shopee, promptly acknowledge stock confirmations and maintain active communication with customer service to prevent order cancellation issues.
Visitor Reviews
"This was my first visit in December 2025. I was looking for a violin bow. Initially, I felt a bit intimidated since I’m not a musician and don’t particularly stand out. However, the staff were incredibly friendly and helpful in locating exactly what I needed. Even though I was focused on finding the most affordable price, their service remained consistently courteous."
"A highly comprehensive music equipment store. They have everything from speakers and guitars to DJ and band gear, including all necessary parts. A wide variety of guitars and strings are available. Spanning from the first to the third floor, the shop is large, exceptionally clean, and makes selecting musical instruments a comfortable experience. The service is friendly and professional."
"The service is highly satisfactory. The owner personally stepped down to assist customers and was extremely friendly. The team is incredibly helpful. Thank you for the excellent service."
"I am disappointed with the warranty service at this store. As a warranty-authorized shop, the service should be more balanced. Instead of just replacing a product with an unpopular color due to stock unavailability, it should be possible for a dealer and warranty center to request a direct replacement from the manufacturer."
"The Shopee customer service experience was poor. I checked out late at night and was only notified the following afternoon that the item was out of stock. The stock status wasn’t updated, leaving me without a solution. The time gap between checkout and the out-of-stock confirmation is excessive. How is your coordination? Even with such a minor technical issue, customer service simply remained silent in the chat without further replies."
As a premier musical instrument shopping destination in Surabaya, Bale Hawila Music Store offers a compelling combination of extensive product offerings, well-equipped facilities, and strong service potential. While there are minor considerations regarding online logistics and warranty processing, the overwhelming volume of positive reviews demonstrates their consistent commitment to professional customer service. Whether you are a musician, a music student, or simply an instrument enthusiast, you will find this store to be an ideal partner for fulfilling your musical needs. With its strategic location and proven reputation, a visit to this store is a sound decision for anyone serious about music.
