Surabaya is known as a dynamic metropolitan city, with a rapidly expanding business and shopping district. Amidst the urban bustle, Swiss-Belinn Tunjungan stands out as a strategic and comfortable accommodation choice. Situated in the heart of the city, the hotel provides easy access to various key destinations while offering tranquility for guests seeking quality rest. With a rating of 4.7 from over 10,600 reviews, the property has consistently proven its dedication to serving both business and leisure travelers.
📸 Galerie photo
Why Visit This Property
Location is the primary factor that makes Swiss-Belinn Tunjungan an attractive choice. Situated at Jl. Tunjungan No. 101, it places you directly on the main corridor of Surabaya’s urban life. You can easily walk to the Ternate shopping district, Tunjungan Plaza, and the city’s iconic culinary hubs. Furthermore, the hotel is highly convenient for guests with meetings scheduled in the Genteng area or near Gubeng Railway Station. Its modern exterior design, complemented by a functional interior, projects a professional atmosphere without compromising comfort. This solid reputation stems from management’s unwavering commitment to maintaining high service standards and facility cleanliness.
Guest Experience
Every room is designed to deliver an optimal rest experience. Guests will find clean, well-organized accommodations equipped with standard five-star hotel amenities. Those booking upper-floor rooms can enjoy stunning views of the Surabaya skyline, particularly at night, from their windows. A streamlined check-in and check-out process ensures smooth mobility throughout your stay. The hotel also offers essential amenities, including a swimming pool, fitness center, and adequately sized meeting rooms. For business travelers, the availability of meeting spaces and stable internet access adds significant value. It is this careful balance between work efficiency and restful comfort that makes a stay here thoroughly satisfying.
Dining
As a rated hotel, Swiss-Belinn Tunjungan provides a diverse range of dining options to cater to guest preferences. The breakfast buffet offers a comprehensive selection of both local and international dishes. Guests can enjoy traditional favorites such as nasi uduk and soto, alongside Western fare and desserts, all under one roof. Beyond daily dining, the venue is frequently chosen for formal events and religious gatherings, including communal iftar meals. The use of fresh ingredients and meticulous presentation are primary draws. However, like many large hotels accommodating a varied guest mix, consistency in the F&B service area may fluctuate depending on foot traffic and scheduled events.
Pricing and Entry Fees
Swiss-Belinn Tunjungan does not charge an entry fee, as it operates solely as an accommodation facility. Room rates vary depending on room category, season, and booking lead time. Guests can find options ranging from Superior to Executive rooms, with pricing adjusted to market demand. For the best rates, it is recommended to book directly through the official website or contact the hotel’s front desk. Cancellation policies and payment terms are subject to the prevailing conditions at the time of booking.
Operating Hours
As a hospitality property serving guests around the clock, the reception desk and core hotel services operate 24 hours a day. Check-in typically begins at 14:00 WIB, while check-out must be completed before 12:00 WIB. Breakfast facilities and the restaurant generally adhere to standard five-star hotel operating schedules. For event planning or meeting room usage, guests are advised to contact management in advance to secure room availability and appropriate scheduling.
Getting There
Access to Swiss-Belinn Tunjungan is highly convenient from various points across Surabaya. From Juanda International Airport, guests can take a taxi or use a ride-hailing app, with a travel time of approximately 45 to 60 minutes depending on traffic conditions. Arriving from Gubeng Railway Station, the hotel is merely a 15-minute drive away. The property features a spacious, well-maintained parking area, ensuring comfort for guests traveling by private vehicle. Major roads surrounding the hotel are well-connected to key districts, facilitating easy exploration of the city. A location map can be embedded here to assist with digital navigation.
Practical Tips for Visitors
To ensure an optimal stay, reservations are recommended several days in advance, particularly for weekends or holiday seasons. For wider city views and a quieter atmosphere, consider requesting a room on the 10th floor or higher. If booking the ballroom for a special event, verify menu details and catering services in advance to align your expectations with the hotel’s service standards. Utilize the hotel’s official concierge or transport services for taxi bookings to avoid potential inconveniences outside the property grounds.
Guest Reviews
"The food service is not worth it. Even though the buffet is packaged, they refuse to offer refills. Those who haven't received a pack are left with only the leftovers, and there is no accountability from the F&B team. We waited about 30 minutes for a refill that never arrived. Truly disappointed in hosting our communal iftar here, especially since we also rented the ballroom."
"The atmosphere is comfortable for breaking fast with family or friends, and the staff service is friendly and prompt. There is a wide variety of delicious food options, from snacks and main courses to desserts. Overall, highly recommended for anyone looking to enjoy an iftar with a diverse menu and satisfying flavors."
"The reception staff took extremely long to assist guests. The waiting time to be served exceeded 40 minutes, starting from 22:25 WIB on June 1, 2026. It is unreasonable for a hotel of Swiss-Belinn's caliber. The only response from staff was an apology. There was no initiative whatsoever for guests who had been waiting for a long time and were exhausted after a late-night flight."
"In the afternoon, when I was heading out for a walk, I went to the lobby and security offered to help order a taxi through the front office. I asked the security guard, Adip Alwi, if he could step outside to flag down a taxi. He replied that we should order taxis from reception. Notably, he wasn't alone; about four other security guards were standing nearby, laughing... It turned out they were all waiting to unload luggage for guests checking in. Thank you to the TRAINEE Bellboy who briefly ran ahead to stop a taxi for me; I got one in under 3 minutes."
"A great, well-equipped hotel close to Tunjungan Plaza and Jalan Tunjungan. I got a room on the 12th floor with a beautiful city lights view. The staff are friendly and helpful, and I plan to return someday. I have stayed here three times, and the facilities and location have been flawless."
Overall, Swiss-Belinn Tunjungan is a solid and strategic accommodation choice for visitors to Surabaya. With its highly accessible location, comprehensive facilities, and proven reputation, the hotel remains a favorite among many travelers. Although there are occasional notes regarding service consistency during peak times, the management's commitment to improvement and established operational standards make this property a worthy consideration. Guests can plan their visit or book directly through official channels to ensure a structured and comfortable stay. Surabaya awaits, and Swiss-Belinn Tunjungan is ready to serve as a pleasant temporary home for your journey.
