Standing majestically in the heart of Surabaya, DoubleTree by Hilton Surabaya presents itself as a premier accommodation destination that seamlessly blends modern comfort with international hospitality standards. Located at Jalan Tunjungan No. 12, Genteng, this five-star property offers a strategic location that facilitates easy exploration of the city’s shopping centers, culinary hotspots, and business or leisure destinations. Boasting a 4.7 rating from 6,941 reviews, the hotel has consistently demonstrated its commitment to delivering satisfying stays for both domestic and international guests.
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Why Visit This Property
DoubleTree by Hilton Surabaya is frequently selected by travelers due to its highly central location and exceptional accessibility. Situated near major business districts and shopping centers, the hotel is an ideal choice for those prioritizing time efficiency and comfort. As part of the Hilton Worldwide network, the property upholds stringent service standards seamlessly integrated with the warmth of Javanese hospitality. Guests will encounter spaces designed with contemporary aesthetics, equipped with the latest technology to ensure a harmonious balance between productivity and relaxation. With thousands of reviews and consistently high ratings, guest confidence in the hotel’s operational quality remains steadfast.
Experiences to Enjoy
Every room in the hotel is meticulously designed to provide optimal rest after a day of activities. Guests can take advantage of supporting facilities such as an outdoor swimming pool, a fully equipped fitness center, and comprehensive meeting spaces suited for business or formal events. A streamlined check-in and check-out process ensures you can dedicate more time to enjoying the hotel’s amenities. Furthermore, the vibrant surrounding area offers excellent opportunities to explore authentic Surabaya cuisine or purchase local souvenirs and specialties. A stay here is never merely about a bed; it is a measured, professional approach to comfort.
Dining
As a five-star hotel, DoubleTree by Hilton Surabaya delivers a well-standardized culinary experience. Guests can indulge in a buffet breakfast featuring a diverse menu ranging from local specialties to international dishes, all crafted to replenish morning energy. Both the main restaurant and room service are operated by trained staff renowned for their responsiveness and courtesy. Numerous guests have noted that the quality of food and service in the F&B outlets significantly enhances the overall stay. The hotel lounge also offers a relaxed atmosphere, ideal for meeting business associates or simply unwinding after a long day.
Getting There
The hotel is situated at Jalan Tunjungan No. 12, Genteng, Genteng District, Surabaya, East Java 60275. It is easily accessible via various modes of transportation. Guests arriving by private vehicle will find ample parking facilities on-site. For those utilizing public transit or ride-hailing services, multiple bus routes and online motorcycle taxi options provide direct access to the main entrance. Wide roads and clear signage facilitate straightforward navigation for first-time visitors. For additional directions or reservation inquiries, please contact (031) 98588888 or visit the official Hilton website.
Practical Visitor Tips
To ensure an optimal stay, advance reservations are highly recommended, particularly during holiday seasons or when major events are held in Surabaya. Verifying your booking confirmation via email or the official application is essential to prevent misunderstandings upon arrival. If you are sensitive to noise, request a room on a higher floor or specifically avoid lift-adjacent rooms during check-in. Utilize the concierge service to arrange transportation or secure culinary recommendations in the Genteng area. Finally, maintaining clear communication with the front desk staff will prove invaluable should you require any facility adjustments during your stay.
Guest Reviews
"This is the first time we’ve experienced such poor service at a five-star hotel. We traveled all the way from Malang to Surabaya specifically to have an evening meal at this hotel because of its excellent reviews. Unfortunately, it fell far short of our expectations. We had booked and paid a deposit days in advance, yet our name was not on the list, and no table was prepared for us. We were fortunate to change our plans and not stay here due to several considerations."
"Extremely disappointed with the valet service. Despite the high volume of guests with vehicles, only three valet attendants were on duty. The hotel is nice, but the service is a letdown. All the staff could do was pass the buck, claiming they didn’t know where our car was and that we had to find it ourselves. Our car finally came out at nearly 10 PM. We paid 50,000 IDR for the service, yet they were clearly unable to handle such a large crowd efficiently."
"My first impression of staying at this hotel has left me traumatized, and I will never return. I checked in on January 3, 2025, and after receiving my room key card, it failed to work. I had to go down from the 11th floor to the reception desk and then back up again to have it reprogrammed, repeatedly. This incident has made me hesitant to ever stay here again. As a guest paying a premium for a five-star hotel in Surabaya, I expected excellent facilities, but the reality was the exact opposite. I really wanted a memorable five-star experience, but instead, I was deeply disappointed."
"From the moment we set foot in the hotel, the atmosphere felt incredibly clean and vibrant, especially given the friendly greetings from the security team and front desk staff. In the restaurant, the welcome and service were exceptionally polite, with staff who clearly understood the hotel’s best-selling menu items. Wishing all the DoubleTree staff the very best. Until we meet again."
"I recently stayed here and am completely satisfied with the service. During breakfast this morning, I was attended to by Kak Intan, who was incredibly warm, courteous, and always smiling. The overall experience, from the facilities to the staff’s hospitality, was highly satisfactory. I will definitely be returning."
DoubleTree by Hilton Surabaya remains the premier choice for travelers who prioritize international comfort standards combined with a highly strategic location in Surabaya. With a 4.7 rating backed by 6,941 reviews that attest to its consistent service quality, the property remains dedicated to refining its facilities and hospitality standards. Those planning a visit to the City of Heroes can rely on this hotel as a trusted base for rest and rejuvenation. Plan your visit today and personally experience the time-tested quality of accommodation that has been trusted for years.
